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Plumber Professional

Paton Brothers Plumbing Ltd logoPaton Brothers Plumbing Ltd

London, ON
Compare with similar plumber providers in London →
Emergency ServiceBBB AccreditedResponds to Reviews
+1 519-455-4910 Website(opens in new tab)
1 Credential VerifiedServing London & area
ProScore
4.4★ Google|3/4 Sources

This score reflects 64 verified reviews, across 3 platforms.

How is this calculated?
Data verified: Jun 2026

About Paton Brothers Plumbing Ltd

AI-generated summary from verified data sources

Serving London, Paton Brothers Plumbing Ltd is an established plumbing company in the region. They maintain a 4.4★ Google rating across 64 reviews.

G
Google
4.4★ (64)
B
BBB
Excellent
C
Review Site C
Good
Rated on 3 independent platforms

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What Customers Say

AI analysis of 5+ verified Google reviews

Top Strengths

Experienced and knowledgeable technicians (Brad described as 'experienced and knowledgeable plumber' who 'worked efficiently')
Fast response time and efficient service delivery (multiple reviews cite 'great fast service', 'good response time', 'prompt service')
Professional reception and scheduling staff (Tammy noted as 'very pleasant and professional', positive interactions with Randy and Jim)

Areas to Watch

Inconsistent professionalism from field staff (one technician 'swore to himself throughout the job, yelled at someone on the phone, and acted angrily')
Unresolved chronic plumbing issues from original installation (kitchen faucet noise and leaking never properly diagnosed or fixed after multiple service calls)
Unclear warranty policies and disputes (customer charged twice for same leaking issue 8 months apart; warranty claim disputes on inherited work from acquired company)
Billing concerns (technician overcharged by ~10 minutes into next billing hour; $150 service fees for warranty work on prior company's installation)
professionalismwarranty disputesexpertise and efficiencyresponse timeunresolved issues

Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

3 of 4 verified
G
Google
4.4/5
B
Review Site B
Not found
B
BBB
Excellent
C
Review Site C
Good
The ProScore Trust Score aggregates ratings from all verified sources, weighted by review volume, recency, and platform credibility.

Things to Know

Trusted Contractor

Meets ProScore verification standards for quality and reliability.

Google Review Breakdown

64 total
5
52
4
3
3
0
2
1
1
8

Featured Review

Verified review from Google

“

My neighbour recommended Paton Bros. when I was looking for a plumbing company to respond to a semi - urgent water issue in our home.<br>Paton Bros. did not disappoint. Good response time and helpful advice over the phone from Randy and Jim.<br>Brad came out to our house and did the heavy lifting. He’s an experienced and knowledgable plumber and he worked efficiently . He’s a nice guy too!<br>I wouldn’t hesitate recommending Paton Bros. to other friends and family.

A
Anne Sharma
Google Review

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Mr. Rooter Plumbing of London ON
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4.8(2083)

Homeowner Guides

How much does this service cost in Ontario?Red flags when hiringPlumber FAQs in LondonView all guides →

Frequently Asked Questions

Is Paton Brothers Plumbing Ltd licensed?
Licensing status has not been verified for Paton Brothers Plumbing Ltd. Contact them directly to confirm current credentials before hiring.
Does Paton Brothers Plumbing Ltd have insurance?
WSIB insurance status is not verified for Paton Brothers Plumbing Ltd. Request proof of workplace insurance and liability coverage before hiring.
What is Paton Brothers Plumbing Ltd’s rating?
Paton Brothers Plumbing Ltd has a ProScore Trust Score of 66/100 (Trusted), calculated from 3 verified data sources including 64 Google reviews.
Where is Paton Brothers Plumbing Ltd located?
Paton Brothers Plumbing Ltd is a plumber serving London, Ontario. You can reach them at +1 519-455-4910. View their full profile on ProScore for verified reviews and credentials.

Business Details

679 Sovereign Rd, London, ON N5V 4K8
Plumber
View on Google Maps

Hours

Friday8a.m.-4p.m.
Monday8a.m.-4p.m.
SaturdayClosed
SundayClosed
Thursday6:30a.m.-12a.m.
Tuesday8a.m.-4p.m.
Wednesday8a.m.-4p.m.

Services Offered

Drain cleaningPipe repairWater heater installationFixture installationEmergency plumbingLeak detection

Services & Info

Emergency ServiceOnsite servicesOnline estimates

Payments

Credit cardsNFC mobile payments

Offerings

Repair services

Accessibility

Wheelchair-accessible entrance

Service options

Language assistance

Credentials

Insurance
Not Confirmed
WSIB Coverage
Not Confirmed

ProScore displays credential information as reported by contractors and third-party sources. Homeowners are encouraged to independently verify all credentials, licenses, and insurance prior to engaging any contractor.

Data Transparency

SourcesGoogle, BBB, and major review platforms
Last updatedJune 2026

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Checked by ProScore

What is the ProScore?

The ProScore aggregates ratings from multiple review platforms into a single score from 0 to 100. Unlike platforms that show only their own reviews, the ProScore gives you the complete picture. Scores are capped for providers with limited source verification.

≥80
Elite
≥65
Trusted
≥50
Good
≥30
Basic
<30
Caution

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