Plumber Professional

Paton Brothers Plumbing Ltd

London, ON

Emergency ServiceBBB AccreditedResponds to Reviews

+1 519-455-4910 Website

1 Credential VerifiedServing London & area

73out of 100

Trusted

ProScore

This score reflects 64 Google reviews.

How is this calculated?

Score updated: Oct 2026

About Paton Brothers Plumbing Ltd

AI-generated summary from ProScore data sources

Paton Brothers Plumbing Ltd operates weekdays in London, Ontario and responds quickly to repair calls with efficient service. The business accepts credit cards and tap payments at a wheelchair-accessible location.

Paton Brothers Plumbing Ltd: ProScore 73, tied 20th of 45 scored plumbers in London.
64 Google reviews (4.4 stars; median 44) for Paton Brothers Plumbing Ltd, ahead of 28 of 47 plumbers.

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What Customers Say

AI analysis of 10 Google reviews

Top Strengths

Experienced and knowledgeable technicians (Brad described as 'experienced and knowledgeable plumber' who 'worked efficiently')

Fast response time and efficient service delivery (multiple reviews cite 'great fast service', 'good response time', 'prompt service')

Professional reception and scheduling staff (Tammy noted as 'very pleasant and professional', positive interactions with Randy and Jim)

Areas to Watch

Inconsistent professionalism from field staff (one technician 'swore to himself throughout the job, yelled at someone on the phone, and acted angrily')

Unresolved chronic plumbing issues from original installation (kitchen faucet noise and leaking never properly diagnosed or fixed after multiple service calls)

Unclear warranty policies and disputes (customer charged twice for same leaking issue 8 months apart; warranty claim disputes on inherited work from acquired company)

Billing concerns (technician overcharged by ~10 minutes into next billing hour; $150 service fees for warranty work on prior company's installation)

professionalismwarranty disputesexpertise and efficiencyresponse timeunresolved issues

Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

2 sources · 64 reviews

GoogleListing found

Google Business Profile reviews

4.4/5

64 reviews

BBBListing found

Better Business Bureau · accredited · as of March 2026

A+Rating · accredited

No rating yet on Review platform C. Not found on Review platform B.

ProScore aggregates Google, the BBB and other major review platforms. Some sources are not named publicly.

How sources are weighted: ProScore methodology.

Things to Know

Trusted Level

Scores in ProScore’s Trusted tier — strong, consistent signals across the sources ProScore checks.

Extensive Review History

64 Google reviews on record — a large sample behind the 4.4 average.

BBB Accredited · A+

Better Business Bureau accredited with an A+ rating.

What Reviews Highlight

Reviews mention: professionalism, warranty disputes, expertise and efficiency.

Google Review Breakdown

64 total

Featured Review

From Google

“

My neighbour recommended Paton Bros. when I was looking for a plumbing company to respond to a semi - urgent water issue in our home.<br>Paton Bros. did not disappoint. Good response time and helpful advice over the phone from Randy and Jim.<br>Brad came out to our house and did the heavy lifting. He’s an experienced and knowledgable plumber and he worked efficiently . He’s a nice guy too!<br>I wouldn’t hesitate recommending Paton Bros. to other friends and family.

Anne Sharma

Google Review

Photos & Work

1 photo

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Frequently Asked Questions

Is Paton Brothers Plumbing Ltd licensed?

Licensing status has not been verified for Paton Brothers Plumbing Ltd. Contact them directly to confirm current credentials before hiring.

Does Paton Brothers Plumbing Ltd have insurance?

WSIB insurance status is not verified for Paton Brothers Plumbing Ltd. Request proof of workplace insurance and liability coverage before hiring.

What is Paton Brothers Plumbing Ltd’s rating?

Paton Brothers Plumbing Ltd has a ProScore Trust Score of 73/100 (Trusted), calculated from 2 data sources including 64 Google reviews.

Where is Paton Brothers Plumbing Ltd located?

Paton Brothers Plumbing Ltd is a plumber serving London, Ontario. You can reach them at +1 519-455-4910. View their full profile on ProScore for reviews and credentials.

Business Details

679 Sovereign Rd, London, ON N5V 4K8

Plumber

View on Google Maps

Hours

Monday8a.m.-4p.m.

Tuesday8a.m.-4p.m.

Wednesday8a.m.-4p.m.

Thursday6:30a.m.-12a.m.

Friday8a.m.-4p.m.

SaturdayClosed

SundayClosed

Services Offered

Drain cleaningPipe repairWater heater installationFixture installationEmergency plumbingLeak detection

Services & Info

Emergency ServiceOnsite servicesOnline estimates

Payments

Credit cardsNFC mobile payments

Offerings

Repair services

Accessibility

Wheelchair-accessible entrance

Service options

Language assistance

Credentials

Insurance

Not Confirmed

Credentials are as reported by contractors and public sources — verify each with the contractor and the issuing authority before hiring.Check it yourself: WSIB clearance

Homeowner Guides

How much does this service cost in Ontario?Red flags when hiring Plumber FAQs in London View all guides →

Data Transparency

Sources: Google and BBB
Score computed: October 13, 2026

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Checked by ProScore

What is the ProScore?

One score from 0 to 100 across every review platform and public registry ProScore checks. How the ProScore works

≥81

Elite

≥70

Trusted

≥54

Good

≥30

Basic

<30

Caution

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Compare Plumbers in London

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A ProScore is informational only — not a guarantee, endorsement, or recommendation — and the data behind it may be incomplete or out of date. Before hiring, independently verify all credentials, including licences, insurance (including WSIB) and references, directly with the contractor and the issuing authority. Full data notice. Something wrong? Let us know.