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Paton Brothers Plumbing Ltd logoPaton Brothers Plumbing Ltd

London, ON
Compare with similar plumber providers in London
Emergency ServiceBBB AccreditedResponds to Reviews
1 Credential VerifiedServing London & area
ProScore

This score reflects 64 verified reviews.

How is this calculated?
Data verified: Sep 2026

About Paton Brothers Plumbing Ltd

AI-generated summary from verified data sources

Paton Brothers Plumbing Ltd operates weekdays in London, Ontario and responds quickly to repair calls with efficient service. The business accepts credit cards and tap payments at a wheelchair-accessible location.

Rated on 1 independent platformProScore found ratings for this business on 1 independent review platform. Each one is listed in "Ratings Across Platforms" below.

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What Customers Say

AI analysis of 5+ verified Google reviews

Top Strengths

Experienced and knowledgeable technicians (Brad described as 'experienced and knowledgeable plumber' who 'worked efficiently')
Fast response time and efficient service delivery (multiple reviews cite 'great fast service', 'good response time', 'prompt service')
Professional reception and scheduling staff (Tammy noted as 'very pleasant and professional', positive interactions with Randy and Jim)

Areas to Watch

Inconsistent professionalism from field staff (one technician 'swore to himself throughout the job, yelled at someone on the phone, and acted angrily')
Unresolved chronic plumbing issues from original installation (kitchen faucet noise and leaking never properly diagnosed or fixed after multiple service calls)
Unclear warranty policies and disputes (customer charged twice for same leaking issue 8 months apart; warranty claim disputes on inherited work from acquired company)
Billing concerns (technician overcharged by ~10 minutes into next billing hour; $150 service fees for warranty work on prior company's installation)
professionalismwarranty disputesexpertise and efficiencyresponse timeunresolved issues

Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

2 sources · 64 reviews
GoogleVerified source
Google Business Profile reviews
4.4/5
64 reviews
BBBVerified source
Better Business Bureau · accredited · as of March 2026
A+Rating · accredited

No rating yet on Review platform C. Not found on Review platform B.

ProScore aggregates Google, the BBB and other major review platforms. Some sources are not named publicly.

The ProScore Trust Score aggregates ratings from all verified sources, weighted by review volume, recency, and platform credibility.

Things to Know

Extensive Review History

64 Google reviews on record — a large sample behind the 4.4 average.

BBB Accredited · A+

Better Business Bureau accredited with an A+ rating.

What Reviews Highlight

Reviews mention: professionalism, warranty disputes, expertise and efficiency.

Google Review Breakdown

64 total
5
52
4
3
3
0
2
1
1
8

Featured Review

Verified review from Google

My neighbour recommended Paton Bros. when I was looking for a plumbing company to respond to a semi - urgent water issue in our home.<br>Paton Bros. did not disappoint. Good response time and helpful advice over the phone from Randy and Jim.<br>Brad came out to our house and did the heavy lifting. He’s an experienced and knowledgable plumber and he worked efficiently . He’s a nice guy too!<br>I wouldn’t hesitate recommending Paton Bros. to other friends and family.

A
Anne Sharma
Google Review

Frequently Asked Questions

Is Paton Brothers Plumbing Ltd licensed?
Licensing status has not been verified for Paton Brothers Plumbing Ltd. Contact them directly to confirm current credentials before hiring.
Does Paton Brothers Plumbing Ltd have insurance?
WSIB insurance status is not verified for Paton Brothers Plumbing Ltd. Request proof of workplace insurance and liability coverage before hiring.
What is Paton Brothers Plumbing Ltd’s rating?
Paton Brothers Plumbing Ltd has a ProScore Trust Score of 66/100 (Good), calculated from 2 verified data sources including 64 Google reviews.
Where is Paton Brothers Plumbing Ltd located?
Paton Brothers Plumbing Ltd is a plumber serving London, Ontario. You can reach them at +1 519-455-4910. View their full profile on ProScore for verified reviews and credentials.

Business Details

679 Sovereign Rd, London, ON N5V 4K8
Plumber

Hours

Monday8a.m.-4p.m.
Tuesday8a.m.-4p.m.
Wednesday8a.m.-4p.m.
Thursday6:30a.m.-12a.m.
Friday8a.m.-4p.m.
SaturdayClosed
SundayClosed

Services Offered

Drain cleaningPipe repairWater heater installationFixture installationEmergency plumbingLeak detection

Services & Info

Emergency ServiceOnsite servicesOnline estimates

Payments

Credit cardsNFC mobile payments

Offerings

Repair services

Accessibility

Wheelchair-accessible entrance

Service options

Language assistance

Credentials

Insurance
Not Confirmed
WSIB Coverage
Not Confirmed

ProScore displays credential information as reported by contractors and third-party sources. Homeowners are encouraged to independently verify all credentials, licences, and insurance prior to engaging any contractor.

Data Transparency

Sources
Google and BBB
Score computed
September 19, 2026

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Checked by ProScore

What is the ProScore?

The ProScore aggregates ratings from multiple review platforms into a single score from 0 to 100. Unlike platforms that show only their own reviews, the ProScore gives you the complete picture. Scores are capped for providers with limited source verification.

≥81
Elite
≥70
Trusted
≥54
Good
≥30
Basic
<30
Caution
Not yet rated

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Compare Plumbers in London

See how Paton Brothers Plumbing Ltd ranks against other plumbers in London on ProScore.

ProScore profiles are built from publicly available information and official public registries, and scored using ProScore’s own methodology. We check this data against third-party sources and work to keep it accurate, but records change and errors can occur. A ProScore is informational only — it is not a guarantee, endorsement, or recommendation. Before hiring any contractor, you should independently verify and confirm all relevant credentials, licences, insurance (including WSIB coverage) and references directly with the contractor and the issuing authority. If something here looks wrong, let us know and we’ll correct it promptly.