Plumber Professional
Paton Brothers Plumbing Ltd
London, ON
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Verified Listing1 Credential VerifiedServing London & area
0out of 100
ProScore
+3 over 1 mo
4.4★ Google|3/4 Sources
This score reflects 64 verified reviews, across 3 platforms.
How is this calculated?About Paton Brothers Plumbing Ltd
AI-generated summary from verified data sources
Serving London, Paton Brothers Plumbing Ltd is an established plumbing company in the region. They maintain a 4.4★ Google rating across 64 reviews.
Google
4.4★ (64)
BBB
Excellent
Review Site C
Good
Rated on 3 independent platforms
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What Customers Say
AI analysis of 5+ verified Google reviews
Top Strengths
Experienced and knowledgeable technicians (Brad described as 'experienced and knowledgeable plumber' who 'worked efficiently')
Fast response time and efficient service delivery (multiple reviews cite 'great fast service', 'good response time', 'prompt service')
Professional reception and scheduling staff (Tammy noted as 'very pleasant and professional', positive interactions with Randy and Jim)
Areas to Watch
Inconsistent professionalism from field staff (one technician 'swore to himself throughout the job, yelled at someone on the phone, and acted angrily')
Unresolved chronic plumbing issues from original installation (kitchen faucet noise and leaking never properly diagnosed or fixed after multiple service calls)
Unclear warranty policies and disputes (customer charged twice for same leaking issue 8 months apart; warranty claim disputes on inherited work from acquired company)
Billing concerns (technician overcharged by ~10 minutes into next billing hour; $150 service fees for warranty work on prior company's installation)
Performance Breakdown
✨ Quality3.2
💬 Communication3.0
👔 Professionalism2.8
💰 Value3.1
⏰ Reliability3.0
🎓 Expertise4.0
professionalismwarranty disputesexpertise and efficiencyresponse timeunresolved issues
Ratings Across Platforms
Aggregated from independent sources. Only ProScore shows all.
G
Google
4.4/5
H
Review Site B
B
BBB
Excellent
T
Review Site C
Good
The ProScore Trust Score aggregates ratings from all verified sources, weighted by review volume, recency, and platform credibility.
Things to Know
Google Review Breakdown
64 total5
52
4
3
3
0
2
1
1
8
Featured Review
Verified review from Google
“
My neighbour recommended Paton Bros. when I was looking for a plumbing company to respond to a semi - urgent water issue in our home.<br>Paton Bros. did not disappoint. Good response time and helpful advice over the phone from Randy and Jim.<br>Brad came out to our house and did the heavy lifting. He’s an experienced and knowledgable plumber and he worked efficiently . He’s a nice guy too!<br>I wouldn’t hesitate recommending Paton Bros. to other friends and family.
A
Anne Sharma
Google Review
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Frequently Asked Questions
Is Paton Brothers Plumbing Ltd licensed?
Licensing status has not been verified for Paton Brothers Plumbing Ltd. Contact them directly to confirm current credentials before hiring.
Does Paton Brothers Plumbing Ltd have insurance?
WSIB insurance status is not verified for Paton Brothers Plumbing Ltd. Request proof of workplace insurance and liability coverage before hiring.
What is Paton Brothers Plumbing Ltd’s rating?
Paton Brothers Plumbing Ltd has a ProScore Trust Score of 58/100 (Good), calculated from 3 verified data sources including 64 Google reviews.
Where is Paton Brothers Plumbing Ltd located?
Paton Brothers Plumbing Ltd is a plumber serving London, Ontario. You can reach them at +1 519-455-4910. View their full profile on ProScore for verified reviews and credentials.
Data Transparency
SourcesGoogle, multiple verified platforms
Last updated2026-05-06
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Checked by ProScore
What is the ProScore?
The ProScore aggregates ratings from multiple review platforms into a single score from 0 to 100. Unlike platforms that show only their own reviews, the ProScore gives you the complete picture. Scores are capped for providers with limited source verification.
≥82
Elite
≥70
Trusted
≥55
Good
≥30
Basic
<30
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