Refund Policy

1. Overview

ProScore offers subscription-based services for contractors in Ontario: Verified ($10/month or $100/year), Growth ($50/month or $500/year), and Premium ($150/month or $1,500/year). This policy explains when refunds are available and how to request them.

2. Subscription Cancellation

• You may cancel your subscription at any time from your portal settings.
• Cancellation takes effect at the end of your current billing period.
• You retain access to all paid features until your billing period ends.
• No partial refunds are issued for unused time within a monthly billing period.
• You can reactivate your subscription at any time before the period ends.

3. Refund Eligibility

a) Full Refund — Within 7 Days (New Subscribers)

b) Pro-Rated Refund — Annual Plans

• Annual subscribers who cancel may request a pro-rated refund for unused full months remaining on their plan.
• The refund is calculated based on the number of unused full months, minus a $25 CAD processing fee.
• Must be requested within 30 days of cancellation.
• Contact support@proscore.ca with your business name and cancellation date.

c) No Refund

Refunds are not available in the following cases:

• Monthly subscriptions cancelled after the 7-day new subscriber window.
• Subscriptions terminated due to Terms of Service violations.
• Chargebacks filed with your bank without first contacting ProScore support.
• Failure to cancel before the renewal date (you are responsible for managing your subscription).

4. Billing Errors

If you believe you were charged incorrectly:

1. Contact support@proscore.ca within 30 days of the charge.
2. Include your business name, email address on your account, and the transaction date and amount.
3. We will investigate and correct any confirmed errors within 5 business days.

Duplicate charges, charges after cancellation, or incorrect amounts will be refunded in full once confirmed.

5. How to Request a Refund

Email support@proscore.ca with:

• Your business name
• Email address associated with your account
• Transaction date and amount
• Reason for refund request

We respond to all refund requests within 3 business days.

6. Processing Time

Approved refunds are processed within 5–10 business days. Refunds are issued to your original payment method via Stripe. Depending on your bank, it may take an additional 5–10 business days for the refund to appear on your statement.

7. Contact

Questions about this policy or need to request a refund: