Plumber Professional

The Water Guys

London, ON

Emergency ServiceBBB Accredited

+1 519-495-6008 Website

1 Credential VerifiedServing London & area

78out of 100

Trusted

ProScore

This score reflects 53 Google reviews.

How is this calculated?

Score updated: Oct 2026

About The Water Guys

AI-generated summary from ProScore data sources

The Water Guys is a plumbing repair business in London, Ontario, open six days a week. They handle lead service line replacement and trenchless technology work, and customers report they consistently arrive on time and complete jobs the same day, even when equipment issues arise.

The Water Guys: ProScore 78, 9th of 45 scored plumbers in London.
53 Google reviews (4.9 stars; median 44) for The Water Guys, ahead of 27 of 47 plumbers.

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What Customers Say

AI analysis of 9 Google reviews

Top Strengths

Exceptional expertise in lead service line replacement and trenchless technology work

Reliable and responsive - showed up on time, completed jobs same-day even with equipment malfunctions

Professional team (Will and Joe specifically praised) who are personable, courteous, and keep job sites clean

Areas to Watch

Phone communication issue: hung up on caller mid-sentence when inquiry was outside core service scope; owner attributed to perceived troll call from blocked number

lead pipe replacementWill and Joe teamprofessional serviceresponsive and reliabletrenchless technology

Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

2 sources · 53 reviews

GoogleListing found

Google Business Profile reviews

4.9/5

53 reviews

BBBListing found

Better Business Bureau · accredited · as of March 2026

AccreditedNo grade shown

Not found on 2 other platforms ProScore checks (Review platform B, Review platform C).

ProScore aggregates Google, the BBB and other major review platforms. Some sources are not named publicly.

How sources are weighted: ProScore methodology.

Things to Know

Trusted Level

Scores in ProScore’s Trusted tier — strong, consistent signals across the sources ProScore checks.

Highly Rated

Consistently rated 4.9 stars across 53 Google reviews.

BBB Accredited

Accredited by the Better Business Bureau.

What Reviews Highlight

Reviews mention: lead pipe replacement, Will and Joe team, professional service.

Google Review Breakdown

53 total

Featured Review

From Google

“

We had a great experience working with the Water Guys on replacement of the lead service line at our place in Old South. During work, there was an unexpected equipment malfunction, and the team went the extra mile to come up with a solution that allowed the work to be completed the same day. Kind, knowledgeable and professional - thanks again!

Matthew J. Stewart (TheMattyStew)

Google Review

Photos & Work

1 photo

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Frequently Asked Questions

Is The Water Guys licensed?

Licensing status has not been verified for The Water Guys. Contact them directly to confirm current credentials before hiring.

Does The Water Guys have insurance?

WSIB insurance status is not verified for The Water Guys. Request proof of workplace insurance and liability coverage before hiring.

What is The Water Guys’s rating?

The Water Guys has a ProScore Trust Score of 78/100 (Trusted), calculated from 2 data sources including 53 Google reviews.

Where is The Water Guys located?

The Water Guys is a plumber serving London, Ontario. You can reach them at +1 519-495-6008. View their full profile on ProScore for reviews and credentials.

Business Details

1059 Whetherfield St, London, ON N6H 0B6

Plumber

View on Google Maps

Hours

Monday7:30a.m.-7:30p.m.

Tuesday7:30a.m.-7:30p.m.

Wednesday7:30a.m.-7:30p.m.

Thursday7:30a.m.-7:30p.m.

Friday7:30a.m.-7:30p.m.

Saturday7:30a.m.-7:30p.m.

SundayClosed

Services Offered

Drain cleaningPipe repairWater heater installationFixture installationEmergency plumbingLeak detection

Services & Info

Emergency Service

Offerings

Repair services

Credentials

Insurance

Not Confirmed

Credentials are as reported by contractors and public sources — verify each with the contractor and the issuing authority before hiring.Check it yourself: WSIB clearance

Homeowner Guides

How much does this service cost in Ontario?Red flags when hiring Plumber FAQs in London View all guides →

Data Transparency

Sources: Google and BBB
Score computed: October 13, 2026

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Checked by ProScore

What is the ProScore?

One score from 0 to 100 across every review platform and public registry ProScore checks. How the ProScore works

≥81

Elite

≥70

Trusted

≥54

Good

≥30

Basic

<30

Caution

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Compare Plumbers in London

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A ProScore is informational only — not a guarantee, endorsement, or recommendation — and the data behind it may be incomplete or out of date. Before hiring, independently verify all credentials, including licences, insurance (including WSIB) and references, directly with the contractor and the issuing authority. Full data notice. Something wrong? Let us know.