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HVAC Professional

Furnace Factory Direct logoFurnace Factory Direct

Nepean, ON
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Emergency ServiceWSIBTSSA LicensedBBB AccreditedResponds to Reviews
3 Credentials Verified
ProScore

This score reflects 204 Google reviews, licensed and verified.

How is this calculated?
Score updated: Oct 2026

About Furnace Factory Direct

AI-generated summary from ProScore data sources

Furnace Factory Direct provides HVAC repairs and installations in Nepean, available 24/7 with on-site service and online estimates, and operates in English, French, and Italian.

  • Furnace Factory Direct: ProScore 81, 1st of 14 scored HVAC contractors in Nepean.
  • 204 Google reviews (4.9 stars; median 52) for Furnace Factory Direct, ahead of 12 of 13 HVAC contractors.
Rated on 1 independent platformProScore found ratings for this business on 1 independent review platform. Each one is listed in "Ratings Across Platforms" below.Government-licensedWSIB coverage confirmedElite Trust Score

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Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

2 sources · 204 reviews
GoogleListing found
Google Business Profile reviews
4.9/5
204 reviews
BBBListing found
Better Business Bureau · accredited · as of March 2026
A+Rating · accredited

Not found on 2 other platforms ProScore checks (Review platform B, Review platform C).

ProScore aggregates Google, the BBB and other major review platforms. Some sources are not named publicly.

How sources are weighted: ProScore methodology.

Things to Know

Elite Status

Scores in ProScore’s Elite tier — the highest level a HVAC contractor can reach, earned from strong, consistent signals across the sources ProScore checks.

Highly Rated

Consistently rated 4.9 stars across 204 Google reviews.

WSIB Verified

Workplace Safety and Insurance Board coverage confirmed — you're protected.

TSSA Licensed

Licensed with the Technical Standards and Safety Authority — confirmed against the register.

BBB Accredited · A+

Better Business Bureau accredited with an A+ rating.

Open 24 Hours

Every posted day shows 24-hour availability.

Google Review Breakdown

204 total
5
196
4
0
3
1
2
1
1
6

Featured Review

From Google

“

We replaced our 23 year-old furnace with a new Trane furnace from “Furnace Factory Direct.” Best price out of 4 competitors; We weren’t just looking to replace the furnace, we wanted to make sure that the furnace was well suited for our house. Straight up, we found the Furnace Factory Direct HVAC people “are technically knowledgeable, and experienced.” The new furnace is “specifically tuned” for our house and that means more balanced air conditioning, better energy efficiency and savings; plus

L
Lloyd Hayes
Google Review

Frequently Asked Questions

Is Furnace Factory Direct licensed?
Yes, Furnace Factory Direct holds a TSSA licence, verified by ProScore against the Technical Standards and Safety Authority database.
Does Furnace Factory Direct have insurance?
Yes, Furnace Factory Direct has verified WSIB (Workplace Safety and Insurance Board) coverage, which protects homeowners from liability if a worker is injured on the job.
What is Furnace Factory Direct’s rating?
Furnace Factory Direct has a ProScore Trust Score of 81/100 (Elite), calculated from 2 data sources including 204 Google reviews.
Where is Furnace Factory Direct located?
Furnace Factory Direct is a hvac serving Nepean, Ontario. You can reach them at +1 613-829-8186. View their full profile on ProScore for reviews and credentials.

Business Details

17 Grenfell Crescent #6, Nepean, ON K2G 0G3
HVAC

Hours

Every dayOpen 24 hours

Services Offered

AC installationFurnace repairDuctworkHVAC maintenanceHeat pump installationThermostat installation

Services & Info

Open 24 HoursEmergency ServiceOnsite servicesOnline estimates

Offerings

Repair servicesInstallation service

Service options

Language assistance

Credentials

TSSA License
FS R000076638888
✓ Confirmed
Insurance
Not Confirmed
WSIB Coverage
✓ Confirmed

Credentials are as reported by contractors and public sources — verify each with the contractor and the issuing authority before hiring.Check it yourself: WSIB clearance · TSSA fuels contractor registry

Data Transparency

Sources
Google, BBB, and Ontario regulatory records
Score computed
October 13, 2026

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Checked by ProScore

What is the ProScore?

One score from 0 to 100 across every review platform and public registry ProScore checks. How the ProScore works

≥81
Elite
≥70
Trusted
≥54
Good
≥30
Basic
<30
Caution
—
Not yet rated

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Compare HVAC Contractors in Nepean

See how Furnace Factory Direct ranks against other hvac contractors in Nepean on ProScore.

A ProScore is informational only — not a guarantee, endorsement, or recommendation — and the data behind it may be incomplete or out of date. Before hiring, independently verify all credentials, including licences, insurance (including WSIB) and references, directly with the contractor and the issuing authority. Full data notice. Something wrong? Let us know.