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Francis Plumbing Heating & Cooling logoFrancis Plumbing Heating & Cooling

Ottawa, ON
Compare with similar plumber providers in Ottawa
Emergency ServiceBBB AccreditedResponds to Reviews
1 Credential VerifiedServing Ottawa & area
ProScore

This score reflects 1473 verified reviews.

How is this calculated?
Data verified: Aug 2026

About Francis Plumbing Heating & Cooling

AI-generated summary from verified data sources

Francis Plumbing Heating & Cooling provides plumbing repair services in Ottawa, available 24 hours a day, seven days a week. The business offers online estimates, serves clients in English and French, and has built a reputation for professional technicians who explain work clearly, respond quickly to emergencies, and complete jobs with thorough testing and attention to detail.

Rated on 1 independent platformProScore found ratings for this business on 1 independent review platform. Each one is listed in "Ratings Across Platforms" below.

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What Customers Say

AI analysis of 5+ verified Google reviews

Top Strengths

Consistently professional and friendly technicians who explain work clearly and answer questions thoroughly
Exceptional emergency response capability - moved appointments to accommodate urgent furnace failure during -23°C cold snap with 8:30am arrival
Thorough, meticulous work with testing and verification; clean workspace and attention to detail

Areas to Watch

Sales process transparency issue - salesman provided incomplete explanations about warranty coverage on $16k boiler purchase, customer discovered gaps later
Potential communication gap between sales and installation regarding customer instructions (customer had to remind team about equipment rental pickup multiple times)
professional techniciansresponsive servicefriendly staffemergency availabilitythorough workmanship

Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

2 sources · 1,473 reviews
GoogleVerified source
Google Business Profile reviews
4.8/5
1,473 reviews
BBBVerified source
Better Business Bureau · accredited · as of March 2026
A+Rating · accredited

2 platforms not yet checked (Review platform B, Review platform C).

ProScore aggregates Google, the BBB and other major review platforms. Some sources are not named publicly.

The ProScore Trust Score aggregates ratings from all verified sources, weighted by review volume, recency, and platform credibility.

Things to Know

Trusted Level

Scores in ProScore’s Trusted tier — strong, consistent signals across the sources ProScore checks.

Highly Rated

Consistently rated 4.8 stars across 1,473 Google reviews.

BBB Accredited · A+

Better Business Bureau accredited with an A+ rating.

Open 24 Hours

Every posted day shows 24-hour availability.

What Reviews Highlight

Reviews mention: professional technicians, responsive service, friendly staff.

Google Review Breakdown

1,473 total
5
1,339
4
66
3
13
2
13
1
42

Featured Review

Verified review from Google

**Has gone from 1 star to 4**<br>Long story about the saga with my $16,000.00 purchase/install of a new boiler.. I'll try to hit the major points.<br>GOOD : Fast Tech appointments. Techs are friendly and personable. Easy to book online after hours and it's with an actual person - that is a great feature.<br>BAD : Not happy with the salesman who came and did the paperwork for the new boiler. Very friendly, very personable. I felt at the time I was getting good explanations only to find out

L
Linda
Google Review

Frequently Asked Questions

Is Francis Plumbing Heating & Cooling licensed?
Licensing status has not been verified for Francis Plumbing Heating & Cooling. Contact them directly to confirm current credentials before hiring.
Does Francis Plumbing Heating & Cooling have insurance?
WSIB insurance status is not verified for Francis Plumbing Heating & Cooling. Request proof of workplace insurance and liability coverage before hiring.
What is Francis Plumbing Heating & Cooling’s rating?
Francis Plumbing Heating & Cooling has a ProScore Trust Score of 75/100 (Trusted), calculated from 2 verified data sources including 1473 Google reviews.
Where is Francis Plumbing Heating & Cooling located?
Francis Plumbing Heating & Cooling is a plumber serving Ottawa, Ontario. You can reach them at +1 343-900-7090. View their full profile on ProScore for verified reviews and credentials.

Business Details

894 Boyd Ave, Ottawa, ON K2A 2E3
Plumber

Hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Services Offered

Drain cleaningPipe repairWater heater installationFixture installationEmergency plumbingLeak detection

Services & Info

Open 24 HoursEmergency ServiceOnsite servicesOnline estimates

Offerings

Repair services

Service options

Language assistance

Credentials

Insurance
Not Confirmed
WSIB Coverage
Not Confirmed

ProScore displays credential information as reported by contractors and third-party sources. Homeowners are encouraged to independently verify all credentials, licences, and insurance prior to engaging any contractor.

Data Transparency

Sources
Google and BBB
Score computed
August 30, 2026

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Checked by ProScore

What is the ProScore?

The ProScore aggregates ratings from multiple review platforms into a single score from 0 to 100. Unlike platforms that show only their own reviews, the ProScore gives you the complete picture. Scores are capped for providers with limited source verification.

≥81
Elite
≥70
Trusted
≥54
Good
≥30
Basic
<30
Caution
Not yet rated

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Compare Plumbers in Ottawa

See how Francis Plumbing Heating & Cooling ranks against other plumbers in Ottawa on ProScore.

ProScore profiles are built from publicly available information and official public registries, and scored using ProScore’s own methodology. We check this data against third-party sources and work to keep it accurate, but records change and errors can occur. A ProScore is informational only — it is not a guarantee, endorsement, or recommendation. Before hiring any contractor, you should independently verify and confirm all relevant credentials, licences, insurance (including WSIB coverage) and references directly with the contractor and the issuing authority. If something here looks wrong, let us know and we’ll correct it promptly.