Plumber Professional

Francis Plumbing Heating & Cooling

Ottawa, ON

Emergency ServiceBBB AccreditedResponds to Reviews

+1 343-900-7090 Website

1 Credential VerifiedServing Ottawa & area

83out of 100

Elite

ProScore

This score reflects 1473 Google reviews.

How is this calculated?

Score updated: Oct 2026

About Francis Plumbing Heating & Cooling

AI-generated summary from ProScore data sources

Francis Plumbing Heating & Cooling provides plumbing repair services in Ottawa, available 24 hours a day, seven days a week. The business offers online estimates, serves clients in English and French, and has built a reputation for professional technicians who explain work clearly, respond quickly to emergencies, and complete jobs with thorough testing and attention to detail.

Francis Plumbing Heating & Cooling: ProScore 83, tied 4th of 39 scored plumbers in Ottawa.
1473 Google reviews (4.8 stars; median 46) for Francis Plumbing Heating & Cooling, ahead of 41 of 43 plumbers.

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What Customers Say

AI analysis of 10 Google reviews

Top Strengths

Consistently professional and friendly technicians who explain work clearly and answer questions thoroughly

Exceptional emergency response capability - moved appointments to accommodate urgent furnace failure during -23°C cold snap with 8:30am arrival

Thorough, meticulous work with testing and verification; clean workspace and attention to detail

Areas to Watch

Sales process transparency issue - salesman provided incomplete explanations about warranty coverage on $16k boiler purchase, customer discovered gaps later

Potential communication gap between sales and installation regarding customer instructions (customer had to remind team about equipment rental pickup multiple times)

professional techniciansresponsive servicefriendly staffemergency availabilitythorough workmanship

Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

2 sources · 1,473 reviews

GoogleListing found

Google Business Profile reviews

4.8/5

1,473 reviews

BBBListing found

Better Business Bureau · accredited · as of March 2026

A+Rating · accredited

2 platforms not yet checked (Review platform B, Review platform C).

ProScore aggregates Google, the BBB and other major review platforms. Some sources are not named publicly.

How sources are weighted: ProScore methodology.

Things to Know

Elite Status

Scores in ProScore’s Elite tier — the highest level a Plumber contractor can reach, earned from strong, consistent signals across the sources ProScore checks.

Highly Rated

Consistently rated 4.8 stars across 1,473 Google reviews.

BBB Accredited · A+

Better Business Bureau accredited with an A+ rating.

Open 24 Hours

Every posted day shows 24-hour availability.

What Reviews Highlight

Reviews mention: professional technicians, responsive service, friendly staff.

Google Review Breakdown

1,473 total

1,339

Featured Review

From Google

“

**Has gone from 1 star to 4**<br>Long story about the saga with my $16,000.00 purchase/install of a new boiler.. I'll try to hit the major points.<br>GOOD : Fast Tech appointments. Techs are friendly and personable. Easy to book online after hours and it's with an actual person - that is a great feature.<br>BAD : Not happy with the salesman who came and did the paperwork for the new boiler. Very friendly, very personable. I felt at the time I was getting good explanations only to find out

Linda

Google Review

Photos & Work

1 photo

Other top rated plumber in Ottawa

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Frequently Asked Questions

Is Francis Plumbing Heating & Cooling licensed?

Licensing status has not been verified for Francis Plumbing Heating & Cooling. Contact them directly to confirm current credentials before hiring.

Does Francis Plumbing Heating & Cooling have insurance?

WSIB insurance status is not verified for Francis Plumbing Heating & Cooling. Request proof of workplace insurance and liability coverage before hiring.

What is Francis Plumbing Heating & Cooling’s rating?

Francis Plumbing Heating & Cooling has a ProScore Trust Score of 83/100 (Elite), calculated from 2 data sources including 1473 Google reviews.

Where is Francis Plumbing Heating & Cooling located?

Francis Plumbing Heating & Cooling is a plumber serving Ottawa, Ontario. You can reach them at +1 343-900-7090. View their full profile on ProScore for reviews and credentials.

Business Details

894 Boyd Ave, Ottawa, ON K2A 2E3

Plumber

View on Google Maps

Hours

Every dayOpen 24 hours

Services Offered

Drain cleaningPipe repairWater heater installationFixture installationEmergency plumbingLeak detection

Services & Info

Open 24 HoursEmergency ServiceOnsite servicesOnline estimates

Offerings

Repair services

Service options

Language assistance

Credentials

Insurance

Not Confirmed

Credentials are as reported by contractors and public sources — verify each with the contractor and the issuing authority before hiring.Check it yourself: WSIB clearance · Skilled Trades Ontario Public Register

Homeowner Guides

How much does this service cost in Ontario?Red flags when hiring Plumber FAQs in Ottawa View all guides →

Data Transparency

Sources: Google and BBB
Score computed: October 13, 2026

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Checked by ProScore

What is the ProScore?

One score from 0 to 100 across every review platform and public registry ProScore checks. How the ProScore works

≥81

Elite

≥70

Trusted

≥54

Good

≥30

Basic

<30

Caution

—

Not yet rated

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Compare Plumbers in Ottawa

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A ProScore is informational only — not a guarantee, endorsement, or recommendation — and the data behind it may be incomplete or out of date. Before hiring, independently verify all credentials, including licences, insurance (including WSIB) and references, directly with the contractor and the issuing authority. Full data notice. Something wrong? Let us know.