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The Norlock Group: Roofing & Seamless Eavestroughs logoThe Norlock Group: Roofing & Seamless Eavestroughs

Pembroke, ON
Compare with similar roofer providers in Pembroke
BBB Accredited
1 Credential VerifiedServing Pembroke & area
ProScore

This score reflects 16 verified reviews.

How is this calculated?
Data verified: Sep 2026

About The Norlock Group: Roofing & Seamless Eavestroughs

AI-generated summary from verified data sources

The Norlock Group specializes in roofing and seamless eavestroughs in Pembroke, Ontario, and provides estimates the next day with competitive pricing. The business operates weekdays, offers French-language service, and has wheelchair-accessible parking and washroom facilities on-site.

Rated on 1 independent platformProScore found ratings for this business on 1 independent review platform. Each one is listed in "Ratings Across Platforms" below.

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What Customers Say

AI analysis of 3-4 verified Google reviews

Top Strengths

Thorough cleanup and debris management after completion
Fast estimate turnaround (next day service)
Competitive pricing on roofing work

Areas to Watch

Consistent failure to return calls and follow up over months
No-show appointments without notification or communication
Exterior work quality described as 'very poor quality and seems to be rushed'
Overcharging relative to quality delivered
Unresponsive communication process
communication failuresno-showsquality concernsroofing workunreliable follow-up

Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

2 sources · 16 reviews
GoogleVerified source
Google Business Profile reviews
4.0/5
16 reviews
BBBVerified source
Better Business Bureau · accredited · as of March 2026
A+Rating · accredited

Not found on 2 other platforms ProScore checks (Review platform B, Review platform C).

ProScore aggregates Google, the BBB and other major review platforms. Some sources are not named publicly.

The ProScore Trust Score aggregates ratings from all verified sources, weighted by review volume, recency, and platform credibility.

Things to Know

BBB Accredited · A+

Better Business Bureau accredited with an A+ rating.

What Reviews Highlight

Reviews mention: communication failures, no-shows, quality concerns.

Google Review Breakdown

16 total
5
11
4
1
3
0
2
1
1
3

Featured Review

Verified review from Google

Needed new shingles ASAP. Called Norlock and they sent out John to do a free estimate the next day. I was pleasantly surprised at the price and we scheduled it to be done. After a bit of delays due to April showers, the crew came and removed all the old shingles, put new flashing and vents on and installed new shingles. Tarps were laid out to catch all the debris and a thorough cleanup was done after work was completed. They even took away the old obsolete satellite dishes they removed from t

B
Birgitt Gardiner
Google Review

Frequently Asked Questions

Is The Norlock Group: Roofing & Seamless Eavestroughs licensed?
Licensing status has not been verified for The Norlock Group: Roofing & Seamless Eavestroughs. Contact them directly to confirm current credentials before hiring.
Does The Norlock Group: Roofing & Seamless Eavestroughs have insurance?
WSIB insurance status is not verified for The Norlock Group: Roofing & Seamless Eavestroughs. Request proof of workplace insurance and liability coverage before hiring.
What is The Norlock Group: Roofing & Seamless Eavestroughs’s rating?
The Norlock Group: Roofing & Seamless Eavestroughs has a ProScore Trust Score of 58/100 (Good), calculated from 2 verified data sources including 16 Google reviews.
Where is The Norlock Group: Roofing & Seamless Eavestroughs located?
The Norlock Group: Roofing & Seamless Eavestroughs is a roofer serving Pembroke, Ontario. You can reach them at +1 613-629-7663. View their full profile on ProScore for verified reviews and credentials.

Business Details

621 Paul Martin Dr, Pembroke, ON K8A 6W4
Roofer

Hours

Monday8a.m.-4p.m.
Tuesday8a.m.-4p.m.
Wednesday8a.m.-4p.m.
Thursday8a.m.-4p.m.
Friday8a.m.-4p.m.
SaturdayClosed
SundayClosed

Services Offered

Lawn careGarden designHardscapingIrrigation systemsTree plantingSeasonal cleanup

Services & Info

Onsite services

Accessibility

Wheelchair accessible seatingWheelchair-accessible parking lotWheelchair-accessible washroom

Amenities

Gender-neutral washroom

Parking

Free parking lotOn-site parking

Service options

Language assistance

Credentials

Insurance
Not Confirmed
WSIB Coverage
Not Confirmed

ProScore displays credential information as reported by contractors and third-party sources. Homeowners are encouraged to independently verify all credentials, licences, and insurance prior to engaging any contractor.

Data Transparency

Sources
Google and BBB
Score computed
September 19, 2026

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Checked by ProScore

What is the ProScore?

The ProScore aggregates ratings from multiple review platforms into a single score from 0 to 100. Unlike platforms that show only their own reviews, the ProScore gives you the complete picture. Scores are capped for providers with limited source verification.

≥81
Elite
≥70
Trusted
≥54
Good
≥30
Basic
<30
Caution
Not yet rated

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Compare Roofers in Pembroke

See how The Norlock Group: Roofing & Seamless Eavestroughs ranks against other roofers in Pembroke on ProScore.

ProScore profiles are built from publicly available information and official public registries, and scored using ProScore’s own methodology. We check this data against third-party sources and work to keep it accurate, but records change and errors can occur. A ProScore is informational only — it is not a guarantee, endorsement, or recommendation. Before hiring any contractor, you should independently verify and confirm all relevant credentials, licences, insurance (including WSIB coverage) and references directly with the contractor and the issuing authority. If something here looks wrong, let us know and we’ll correct it promptly.