Plumber Professional
Shanks Plumbing & Heating Ltd
East York, ON
Compare with similar plumber providers in East York →Emergency ServiceBBB Accredited
Verified Listing1 Credential VerifiedServing East York & area
0out of 100
ProScore
+2 over 1 mo
4.5★ Google|2/4 Sources
This score reflects 102 verified reviews, across 2 platforms.
How is this calculated?About Shanks Plumbing & Heating Ltd
AI-generated summary from verified data sources
Shanks Plumbing & Heating Ltd is a plumbing company serving East York and surrounding communities. They hold an impressive 4.5★ Google rating from 102 reviews.
Google
4.5★ (102)
BBB
Excellent
Rated on 2 independent platforms
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What Customers Say
AI analysis of 5+ verified Google reviews
Top Strengths
Fast response times and efficient service completion (multiple reviews cite speediness and same-day/weekend availability)
Skilled technicians like Mark who provide thorough diagnostics and preventative advice with friendly demeanor
Established reputation in the city with consistent multi-visit customer relationships
Areas to Watch
Serious driver/vehicle conduct issues: reckless driving on 401, running stop signs, phone use while driving (3 separate incidents)
Poor communication from technicians - avoidance of contact with customers, lack of quotes provided upfront, inadequate consultation on potential parts needs
Inconsistent quality outcomes - multiple toilet repairs failed to resolve issues despite significant spending ($2000+), incomplete repairs due to missing parts
Customer service defensiveness - shouting at complaint calls, dismissive attitudes toward certain job types
Performance Breakdown
✨ Quality3.2
💬 Communication2.1
👔 Professionalism2.5
💰 Value2.8
⏰ Reliability3.0
🎓 Expertise3.8
communication gapsinconsistent qualityfast responsedriver safety concernsparts/preparation issues
Ratings Across Platforms
Aggregated from independent sources. Only ProScore shows all.
G
Google
4.5/5
H
Review Site B
B
BBB
Excellent
T
Review Site C
The ProScore Trust Score aggregates ratings from all verified sources, weighted by review volume, recency, and platform credibility.
Things to Know
Well Reviewed
4.5 star average on Google with 102 reviews.
Google Review Breakdown
102 total5
88
4
2
3
0
2
2
1
10
Featured Review
Verified review from Google
“
Shanks came out to my house quickly on the weekend. The issue was diagnosed and resolved within an hour.<br><br>I found the plumber (Mark) to be friendly & knowledgeable. After resolving the issue, he performed a thorough inspection to determine whether there were any potential concerns elsewhere and gave me solid advice on a couple of preventative measures.<br><br>We will use Shanks again, and will recommend them to friends & neighbours should they ever need a plumber.<br><br>Thank you Shanks a
M
Matt Williams
Google Review
Other top rated plumber in East York
Homeowner Guides
Frequently Asked Questions
Is Shanks Plumbing & Heating Ltd licensed?
Licensing status has not been verified for Shanks Plumbing & Heating Ltd. Contact them directly to confirm current credentials before hiring.
Does Shanks Plumbing & Heating Ltd have insurance?
WSIB insurance status is not verified for Shanks Plumbing & Heating Ltd. Request proof of workplace insurance and liability coverage before hiring.
What is Shanks Plumbing & Heating Ltd’s rating?
Shanks Plumbing & Heating Ltd has a ProScore Trust Score of 58/100 (Good), calculated from 2 verified data sources including 102 Google reviews.
Where is Shanks Plumbing & Heating Ltd located?
Shanks Plumbing & Heating Ltd is a plumber serving East York, Ontario. You can reach them at +1 416-481-7215. View their full profile on ProScore for verified reviews and credentials.
Data Transparency
SourcesGoogle, multiple verified platforms
Last updated2026-05-06
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Checked by ProScore
What is the ProScore?
The ProScore aggregates ratings from multiple review platforms into a single score from 0 to 100. Unlike platforms that show only their own reviews, the ProScore gives you the complete picture. Scores are capped for providers with limited source verification.
≥82
Elite
≥70
Trusted
≥55
Good
≥30
Basic
<30
Caution
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