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Francis Home Environment Heating and Air Conditioning logoFrancis Home Environment Heating and Air Conditioning

Ottawa, ON
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Emergency ServiceTSSA LicensedBBB AccreditedResponds to Reviews
2 Credentials Verified
ProScore

This score reflects 6191 Google reviews, licensed and verified.

How is this calculated?
Score updated: Oct 2026

About Francis Home Environment Heating and Air Conditioning

AI-generated summary from ProScore data sources

Francis Home Environment Heating and Air Conditioning is an HVAC repair service in Ottawa available 24/7, operating with wheelchair-accessible facilities and offering support in Arabic, English, French, Mandarin, Spanish, and Vietnamese.

  • Francis Home Environment Heating and Air Conditioning: ProScore 82, 2nd of 71 scored HVAC contractors in Ottawa.
  • 6191 Google reviews (4.9 stars; median 36) for Francis Home Environment Heating and Air Conditioning, ahead of 74 of 75 HVAC contractors.
Rated on 1 independent platformProScore found ratings for this business on 1 independent review platform. Each one is listed in "Ratings Across Platforms" below.Government-licensedElite Trust Score

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What Customers Say

AI analysis of 8 Google reviews

Top Strengths

Thorough, careful diagnostic work - one customer noted technicians were 'so much more careful, knowledgeable and thorough than any others I have experienced'
Fast emergency response - technician Matt arrived within 1.5 hours for emergency furnace failure and resolved issue in under an hour
Proactive service - technicians go beyond the call (e.g., Michael cleared external ice-clogged pipe and replaced humidifier filters during maintenance visit)
thorough serviceknowledgeable techniciansfriendly and courteousprofessionalresponsive to emergencies

Ratings Across Platforms

Aggregated from independent sources. Only ProScore shows all.

2 sources · 6,191 reviews
GoogleListing found
Google Business Profile reviews
4.9/5
6,191 reviews
BBBListing found
Better Business Bureau · accredited · as of March 2026
A+Rating · accredited

Not found on 2 other platforms ProScore checks (Review platform B, Review platform C).

ProScore aggregates Google, the BBB and other major review platforms. Some sources are not named publicly.

How sources are weighted: ProScore methodology.

Things to Know

Elite Status

Scores in ProScore’s Elite tier — the highest level a HVAC contractor can reach, earned from strong, consistent signals across the sources ProScore checks.

Highly Rated

Consistently rated 4.9 stars across 6,191 Google reviews.

TSSA Licensed

Licensed with the Technical Standards and Safety Authority — confirmed against the register.

BBB Accredited · A+

Better Business Bureau accredited with an A+ rating.

Open 24 Hours

Every posted day shows 24-hour availability.

What Reviews Highlight

Reviews mention: thorough service, knowledgeable technicians, friendly and courteous.

Google Review Breakdown

6,191 total
5
5,795
4
228
3
30
2
24
1
114

Featured Review

From Google

“

Thank you Francis Home Enviro for fixing my furnace. This was after I mistakenly called another Francis company and paid for two service calls that didn’t fix the problem. Francis Home Enviro technicians are so much more careful, knowledgeable and thorough than any others I have experienced.

R
Rick Cawthorn
Google Review

Frequently Asked Questions

Is Francis Home Environment Heating and Air Conditioning licensed?
Yes, Francis Home Environment Heating and Air Conditioning holds a TSSA licence, verified by ProScore against the Technical Standards and Safety Authority database.
Does Francis Home Environment Heating and Air Conditioning have insurance?
WSIB insurance status is not verified for Francis Home Environment Heating and Air Conditioning. Request proof of workplace insurance and liability coverage before hiring.
What is Francis Home Environment Heating and Air Conditioning’s rating?
Francis Home Environment Heating and Air Conditioning has a ProScore Trust Score of 82/100 (Elite), calculated from 2 data sources including 6191 Google reviews.
Where is Francis Home Environment Heating and Air Conditioning located?
Francis Home Environment Heating and Air Conditioning is a hvac serving Ottawa, Ontario. You can reach them at +1 613-723-4700. View their full profile on ProScore for reviews and credentials.

Business Details

38 Antares Dr Suite 400, Ottawa, ON K2E 7V2
HVAC

Hours

Every dayOpen 24 hours

Services Offered

AC installationFurnace repairDuctworkHVAC maintenanceHeat pump installationThermostat installation

Services & Info

Open 24 HoursEmergency ServiceOnsite services

Crowd

LGBTQ+ friendlyTransgender safe space

Other

LGBTQ+ friendly

Amenities

Gender-neutral washroom

Offerings

Repair services

Accessibility

Wheelchair accessible seatingWheelchair-accessible entranceWheelchair-accessible washroom

Service options

Language assistance

Credentials

TSSA License
000294923
✓ Confirmed
Insurance
Not Confirmed
WSIB Coverage
Not Confirmed

Credentials are as reported by contractors and public sources — verify each with the contractor and the issuing authority before hiring.Check it yourself: WSIB clearance · TSSA fuels contractor registry

Data Transparency

Sources
Google, BBB, and Ontario regulatory records
Score computed
October 13, 2026

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Checked by ProScore

What is the ProScore?

One score from 0 to 100 across every review platform and public registry ProScore checks. How the ProScore works

≥81
Elite
≥70
Trusted
≥54
Good
≥30
Basic
<30
Caution
—
Not yet rated

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Compare HVAC Contractors in Ottawa

See how Francis Home Environment Heating and Air Conditioning ranks against other hvac contractors in Ottawa on ProScore.

A ProScore is informational only — not a guarantee, endorsement, or recommendation — and the data behind it may be incomplete or out of date. Before hiring, independently verify all credentials, including licences, insurance (including WSIB) and references, directly with the contractor and the issuing authority. Full data notice. Something wrong? Let us know.